Privacy policy

1. Who is responsible for your data

The data controller for personal data processed through the Sexxy Market platform is the operating entity named in your order documentation or merchant agreement. For day-to-day questions about this policy, contact us through the official support channels published on the site.

2. Data we collect

We may process:

• Account and identity data — name, email address, phone number, and password (stored using one-way hashing), and account preferences.
• Transaction and order data — products ordered, delivery and billing addresses (where provided), order references, and payment status (we do not store full card numbers; see section 5).
• Communications — messages you send to support, feedback, and (where you opt in) marketing-related preferences.
• Technical and security data — IP address, device and browser type, approximate location, cookies or similar technologies, and logs for security, fraud prevention, and service improvement.
• Merchant and compliance data — for sellers on the platform, business and verification information required to operate safely and to meet legal obligations.

3. How and why we use your data (legal bases)

We use personal data to: provide the marketplace and your account; process and deliver orders; take payment; communicate about your order or account; send service and security messages; improve the platform; detect, prevent, and investigate fraud, abuse, or illegal activity; comply with law and respond to lawful requests; and, where you have consented, send marketing (you can withdraw consent at any time for optional communications). Where the law requires a “legal basis”, we rely on performance of a contract, legitimate interests (balanced against your rights), legal obligation, and consent, as appropriate to the activity.

4. Cookies and similar technologies

We use cookies and similar tools to run essential site functions (such as security and session management), remember preferences, and understand how the service is used. You can control many cookies through your browser settings; disabling essential cookies may affect how the site works.

5. Payments

Card and wallet payments are processed by regulated payment partners. We do not store your full card number on our systems. We receive limited information from the payment provider (such as status and transaction reference) to confirm your order. Our partners’ privacy notices apply to their collection and use of payment data.

6. Sharing and international transfers

We share data with: sellers (merchants) to the extent needed to fulfill your order; payment, delivery, and technology providers who assist in operating the service; professional advisers where required; and authorities when the law compels or permits disclosure. Some providers may process data in other countries. Where we transfer data internationally, we use appropriate safeguards (such as contractual clauses) where required by law.

7. Retention

We keep personal data only as long as needed for the purposes above, including meeting legal, tax, and accounting requirements, handling disputes, and maintaining security. Retention periods vary by data type; order and financial records are typically kept for a number of years as required by law. When data is no longer required, we delete or anonymize it, subject to limited archival needs.

8. Security

We implement technical and organizational measures appropriate to the risk, including encryption in transit, access controls, and staff training. No method of transmission over the internet is completely secure; we work to protect your data but cannot guarantee absolute security.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict certain processing of your personal data, to data portability, to object to some processing, and to withdraw consent where processing is based on consent. You may also have the right to complain to a supervisory authority. To exercise your rights, contact us through official support. We will verify your identity before acting on requests.

10. Children

Our service is not directed at anyone under 18, and we do not knowingly collect personal data from children. If you believe we have collected data from a minor, contact us and we will take steps to delete it.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date will change when we do. For material changes, we may provide additional notice (for example, by email or a notice on the site). Please review this page periodically.

12. Contact

For privacy requests or questions about this policy, use the support or contact options published on Sexxy Market. We will respond within a reasonable time in line with applicable law.